+86 193 1943 3340 smail@smailmed.com
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Shipping & Returns

Shipping Information

We ship to all major countries in the ASEAN region including Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, and more.

Shipping Methods

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Same Day Delivery: Available in select areas

Shipping Rates

DestinationStandardExpress
Singapore$5$12
Malaysia$8$15
Indonesia$10$18
Other ASEAN$12$22

Free Shipping: All orders over $100 qualify for free standard shipping!

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a 30-day return policy.

Return Conditions

  • Items must be unused and in original packaging
  • Returns must be initiated within 30 days of delivery
  • Refunds will be processed within 5-7 business days

How to Return

  1. Contact our customer service team
  2. Receive return authorization
  3. Package items securely
  4. Ship to provided address